Good Service
If I could give this place 0 stars I would. I placed my order for carryout at 2:18pm and never received a confirmation email with a pickup time like I was supposed to- all I got was an order number and charge to my credit card. I called about 10 minutes later when I still hadn't received a confirmation email to make sure the order actually went through to the store, and an unhelpful employee just kept saying he hasn't received any orders for carryout, despite the fact that my card was already charged and I had an order number. I hung up on the guy after he repeatedly said the same thing even when I asked what I should do at that point since my card had already been charged. I drove to the store and then saw the confirmation email that finally showed up 10 minutes prior (this is now about 40 minutes after my order was placed) and the guy tells me I have to wait because they only received the order "5 minutes ago." Ok, I'll wait even though I shouldn't have to. Then, this little tween boy is trying to order and realizes he doesn't have enough money for what he ordered, so he asks for just a single slice instead, which, papa john's doesn't have. The employee tells him he can give him a small pizza and a drink for 6 bucks (not sure how either, considering a small pizza alone is $10.99 but that's not my business) and to give him about 15 minutes. The kid says "um, you can keep my money but I don't have 15 minutes to wait, I only have like 5." So the employee rushes and makes sure he gets this kid his food asap and completely disregards that I am waiting on an order that should have already been ready. Here I am an hour after my order was placed and I STILL don't have my food. But hey, at least this kid who should be home doing his homework got his food. Who cares about the woman who has a 1 year old at home and purposely ordered ahead to avoid having to wait? Maybe next time I'll stick to dominos.
Good pizza fast service
customer service is not the best at this location. May be it is too busy and the employees are over worked. My kids love this pappa john's cheese sticks and pizza
Used to be the best pizza, I don't know what happened, dough is thick and dry
Papa John S Pizza is a US Meal Delivery based in Holbrook, New York. Papa John S Pizza is located at 411 Furrows Rd, Holbrook, NY 11741, USA.
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